OUR PRIVACY NOTICE

How we may use your personal information

Your personal information and that of your party is important to us and we will apply appropriate security measures to protect it. To make your Booking, to process your payment for the Services we provide you and to ensure that your travels run smoothly, we (and our approved agents) need to use personal information that you provide to us. The information we store includes your full name, your given address, your chosen emergency contacts, your date and place of birth, your nationality as per your passport, passport (number, date of issue and date of expiry), any dietary requirements, special requirements, disabilities, medical conditions which may disclose your racial or ethnic origin, religious or similar beliefs.

As part of the Booking arrangements, we will pass your personal information to our approved suppliers of your travel arrangements, including airlines, hotels and transport companies. Your personal information may be supplied to security or credit checking companies, and to public authorities such as customs and immigration if required by them or required by law.

Your personal information is also shared with the following companies with whom we work. Satnat for office administration, travel documents and marketing, BFC Business Services for bookkeeping and accounting. Our IT and cloud business systems are held supported securely with Unigold 2000, an accredited Microsoft© partner. We will never share your data with other companies for marketing purposes, nor will be sell or rent your data to third parties.

Additionally, if your travels are outside the European Economic Area (EEA), controls on data protection in your destination may not be as strict as in the UK. We will only pass data, including sensitive personal information regarding disabilities or dietary or religious requirements, to people responsible for your travel arrangements.

If we cannot pass your personal information to relevant suppliers, in the EEA or elsewhere, we cannot provide your Booking. In making any Booking, you consent to your personal information, including your sensitive personal information, being passed to relevant people. Where your personal information is also held by a travel service provider, this is subject to the provider’s own data protection policy.

Travel Producer retains personal information for 10years from our last point of contact. We hold this information to support our legal and regulatory requirements.

We would like to use your details for marketing purposes on our products and services, as well as events we may hold. If you do not wish to receive any further information from us you can use the ‘unsubscribe’ button on the marketing emails or let us know this at any time by contacting the Company at natalie@travelproducer.co.uk

You are entitled to a copy of your personal information held by the Company. If you would like to see the personal information we hold about you, or have any questions, comments or requests regarding our data processing practices then please contact the Company at debbie@travelproducer.co.uk

To improve our service, calls may be recorded for training and quality purposes.

Our full Terms and Conditions can be found here.