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New way of Travelling

We understand that you might be feeling a bit anxious about what ‘the new way of travelling’ looks like and we would like to give you the reassurance that we have done the research on your behalf and we are sharing below some useful details of what to expect on your next travels, ahead of your journey.

Pre-travel arrangements:

  • DO NOT travel if you have had symptoms of Covid-19 within the last 7 days and if you still have a temperature.
  • Check in online if you can to avoid physical contact at the airport. Boarding passes must be presented on mobile devices.
  • Try to keep your hand baggage to a minimum to make it easier to move through the airport.
  • Ensure you have a good supply of face masks. One mask should not be worn for any longer than four hours. (Different rules apply for children and those with medical conditions – please check prior to travelling).
  • Ensure you take hand sanitiser with you – this needs to be under 100ml to go in your hand baggage; you can also take antibacterial wipes with you.
  • Arrive at the airport 2 hours before a short-haul flight and 3 hours before a long-haul flight.
  • Check the requirements that are specific to your airport and airlines 24 hours prior to travel as they can frequently change.

 At the Airport:

  • You may have your temperature taken at the airport.
  • Face masks should be worn at the airport where indicated to do so.
  • Ensure you observe social distancing guidelines and follow any markers that are in the airport.
  • There will be sanitising stations throughout the airport. Ensure you regularly wash/sanitise your hands.

 During your Flight:

  • Face masks must be worn for the duration of the flight. Ensure you have a good supply of these for all of your flights.
  • Stay in your seat as much as you can to avoid unnecessary contact with cabin crew and other passengers. You may not be able to queue for the toilet – the flight attendants will advise upon embarkation.
  • The airline’s onboard menu/services may be different – the flight attendants will advise upon embarkation.

 Cleaning Processes:

  • Airlines have taken up strict cleaning regimes to disinfect the cabin in between flights. Before you board your flight, your airline would have disinfected every key surface, this will include your seat buckle, tray table and if available tv screen.
  • The air in the cabin is replaced completely every 2-3 minutes, passing through HEPA filters.
  • HEPA filters are there to remove 99.9% of microscopic clusters of viruses and bacteria. This is the same standard as the operating theatres of a hospital.


Each country will have its own public health requirements, which your travel agent should be informing you of the specifics on departure but in general this customer journey map is a very good indication of what to expect arrivals

Download (PDF, 103KB)

  • For entry requirements into different European countries, Members should check
  • Ensure you observe social distancing guidelines and follow any markers that are in the airport.

On the way to and in-resort:

  • Transfers to your destination – additionally cleaning will be taking place to ensure all touchpoints and key surfaces are disinfected and sanitised. You will be asked to wear a face mask when using public transport, taxis or hire cars that are shared with people outside of your family.
  • All hotels will have published their latest health and safety protocols. All will be dedicated to ensuring a worry-free and safe COVID free stay.
  • Best practice will be a minimal contact experience and practising safe distancing. For example hotels will be offering on-line check in, an app for messaging and ordering in order to avoid approaching a bar, concierge desk or restaurant desk. Temperature checks are likely to be carried out at random, masks, gloves and hand sanitisers will be readily available.
  • You will be required to pre-book dining, gyms and spa appointments. Kids clubs will be pre-booked with no indoor services. Entertainment will still be in place. Buffet dining will now be served in order to maintain appropriate distance. Some resorts may offer in-room dining at no extra cost.
  • For your reassurance, additionally cleaning will be taking place to ensure all public areas, touchpoints and key surfaces are meticulously disinfected and sanitised.
  • It is worth noting that reduced/adapted facilities may be encountered on arrival and at short notice.
  • Most resorts will have medical staff on site and should you should you show symptoms of with COVID during your stay the resort will determine where/how you isolate.
  • It is now obligatory in most countries to wear a face mask whilst out and abut. On arrival at a restaurant you will be shown to your table and be able to remove your mask. Shops may limit the number of customers in at any one time.
  • Attractions – we recommend that before visiting an attraction you make sure you are aware of any restrictions in place. While at an attraction you may be required to wear a face mask and you will be required to observe social distancing.

Upon return to the UK

  • A kind reminder that all passengers returning into the UK are required to complete a Public Health Passenger Locator Form 48 hours before returning – it’s easy to do and can be found via this link.







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