COVID-19 Travel FAQs
From 04:00hrs on Monday 4 October 2021, the UK’s traffic light system for international travel has changed from the red, amber, green traffic light system to a single red list and simplified measures for ‘rest of the world’.
Rest of the World: Travel is permitted as long as the FCDO advises it is safe for UK residents to travel to their chosen destination. Please note that a pre-departure test may be required depending on individual destination entry requirements and protocols.
From 4th Oct to ‘late Oct’, we will update these FAQ's when this happens, fully vaccinated travellers (defined as having had both vaccines, approved by the Medicine and Healthcare Regulatory Agency, find out more here) for at least 14 days prior to departure from the UK) are still required to take a PCR test within 2 days of returning home. This this test must be booked prior to departure from the UK with a completed Passenger Locator Form. No self-isolation is required unless the result is positive or you are contacted by NHS Test and Trace. From ‘late October’ fully vaccinated travellers can replace the required PCR test on day 2 of returning home with an antigen test (lateral flow test with virtual appointment).
Travellers who are not fully vaccinated may have to comply to local quarantine regulations on arrival in destination. Those not fully vaccinated will be required to take a negative pre-departure lateral flow test taken within 72 hours before the return flight departure to the UK and complete a Passenger Locator Form, self-isolate for 10 days and take 2 PCR tests, within 2 days and on day 8. The 'test to release' scheme on day 5 will still be available. These tests must be booked prior to departure from the UK.
Red List: Travel is not recommended to destinations on the red list and more than likely specified by the FCDO as non-essential travel for UK residents. Returning travellers, including those who are fully vaccinated, must pay for a mandatory 10 day quarantine in a managed hotel including pre-departure test and two PCR tests.
What if I need to transit/get a flight connection via a destination on the red list in order to reach my holiday destination which is categorised as ‘Rest of the World’?
From ‘late October’ those travellers who are in transit due to flight connections will follow the protocols associated to their chosen destination rather than the country of transit.
Under what circumstances would I be offered a refund?
Rest assured, if the tour operator that you are booked with is no longer able to provide the holiday you have booked, a full refund will be offered when
- The destination booked is assigned to the Red List
- The Foreign, Commonwealth & Development Office (FCDO) advises against travel to your destination
- The FCDO permits travel, but the destination has restrictions on entry to UK residents
- The destination's borders being closed
- The UK nation in which you live has another lockdown which prohibits overseas travel
- The destination enforcing significant mandatory quarantine restrictions for arrivals
What if the destination requires proof of vaccination?
An NHS Covid Pass can be obtained via the NHS app (not the NHS Covid app) and is accepted by the UK and 30 other countries. Should you not wish to use the app, a paper copy can be obtained by dialling 119.
We will make you aware of the specific requirements of those destinations which do not accept the NHS app or paper version, as well as any specific destination approaches to unvaccinated children.
What if the destination requires all UK residents to quarantine on arrival?
This would be considered a significant impact on your holiday and we would advise you of the changes and recommend amendment, postponement or refund of your booking.
What if I test positive for COVID-19, or have been instructed to self-isolate by the UK test and trace system and cannot travel?
It is a requirement of booking that you hold adequate travel insurance cover. Do ensure your policy includes both medical expenses and cancellation cover (for the full value of your booking) due to COVID-19. If you haven't already arranged cover for your trip, feel free to contact specialist insurance broker Campbell Irvine on 020 7938 1734 for a quote.
What if I no longer wish to travel (e.g. due to mask wearing protocols in the destination), but travel to the destination is permitted?
We will always facilitate any changes or amendments to postpone or cancel your trip, no questions asked, but any changes will be subject to the tour operators normal cancellation terms and booking conditions and the right to a refund is not guaranteed, particularly it there are non-refundable costs have been incurred.
What if my holiday arrangements change (e.g. a hotel facility is closed due to COVID-19, there’s a flight schedule change, or a hotel move to a sister property) and I no longer wish to travel?
We will always do our utmost to offer viable alternatives, for example in-room spa treatments provided instead, a flight within 12 hours, a hotel of same standard). You will always have the freedom to amend or if you prefer, according to the reasons for change outlined in answers above.
How can I stay informed on the most up-to-date entry and health requirements applicable to the destination I’m travelling to?
Prior to any enquiry or planning the best way to be up-to-date with entry and health requirements is via the Foreign Office web page which you can access here . On enquiry and in any quote we will make the entry requirements clear to you. Once a booking is made we will personally update you with any new protocols or information are introduced.
How do I arrange tests pre-departure, in destination and on return?
The availability and pricing of tests in the UK and overseas is evolving and constantly improving. We can advise on testing requirements before you travel and can share information on authorised private providers. While in destination, our trusted hotels and partners can help organise testing for travellers who are not fully vaccinated before their return home.
What if I test positive for COVID-19 while on holiday? Or what if I’m instructed to quarantine by overseas authorities in resort?
Medical Insurance with cover for the virus, including quarantine cover, medical expenses and any additional accommodation or travel costs, is a requirement of booking. We are an Introducer Appointed Representative of Campbell Irvine Ltd which provides bespoke travel insurance cover. You can contact them for a quote on 020 7938 1734 or email firstname.lastname@example.org for a personal quote.
While I am there, what if the destination is assigned Red? What if the hotel I am staying at or the destination goes into lockdown? And what if the FCDO introduces advice against travel to the destination?
To date during the pandemic, the FCDO has not required immediate repatriation, allowing travellers to complete their trip as booked. If, however, your holiday cannot continue or you are keen to come back, you can reach us through our contact details that will be provided with your travel documentation
What changes can I expect to see on my journey and at the destination? What will the experience be like when I get there?
The last 18 months has bought about a focus on a low-touch approach with an amplified emphasis on privacy and space. In some case this has there are some welcome new services that will enhance your experience rather than hinder it. We are committed to sharing the specific safety protocols that you can expect on your journey and make recommendations for additional levels of comfort if requested.